New GCA accounts

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thomo31
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New GCA accounts

Post by thomo31 » 18 January 18 3:04 pm

My sister (in Geeling) and also a friend (Blue Mountains) have GC user names and tried to start a GCA account using the same names but unable to get past the "code".

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CraigRat
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Re: New GCA accounts

Post by CraigRat » 18 January 18 4:25 pm

Were they signing up fomr a computer or a mobile device (ipad or whatnot)?
We've had the occasional user not be able to see the CAPTCHA code on mobile devices when signing up.

thomo31
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Re: New GCA accounts

Post by thomo31 » 18 January 18 4:30 pm

My friend today was using my laptop at home. We could see the code and typed it in but then it came up with error. I checked with my sister and she said hers did the same thing.

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CraigRat
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Re: New GCA accounts

Post by CraigRat » 18 January 18 4:32 pm

the viagio0001 and teamashy accounts were awaiting activation from our volunteers (a manual process). They should be good to go now.

The error that you saw was not related (but I can see how it confused them). I'll have to see why that's occurring.

thomo31
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Re: New GCA accounts

Post by thomo31 » 18 January 18 4:35 pm

My sister is teamashy

thomo31
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Re: New GCA accounts

Post by thomo31 » 18 January 18 4:36 pm

Ok i will get them to check.
Thanks

thomo31
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Re: New GCA accounts

Post by thomo31 » 18 January 18 9:43 pm

I do GC caching with WaywardWoman. She has been trying to get in to her GA account that she hasnt used for a while so we can do both types when we are out caching. It wont let her log in to GA. She had a different email address and tried to change it but now she cant access it?

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CraigRat
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Re: New GCA accounts

Post by CraigRat » 19 January 18 7:26 am

Her account is active, if she has any issues please get her to log a ticket at http://geocaching.com.au/support

Thanks.

thomo31
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Re: New GCA accounts

Post by thomo31 » 19 January 18 7:31 am

Thanks i will let her know

thomo31
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Re: New GCA accounts

Post by thomo31 » 16 February 18 3:56 pm

I have arrived with my sister teamashy in Canberra and will be here for the weekend. She is still not able to log on to her GA account. Could we please get help sorting this ASAP so we can do some GA caches while we are here. Thanks Sue

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caughtatwork
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Re: New GCA accounts

Post by caughtatwork » 16 February 18 4:10 pm

What can she not do?
What page are you having difficulty getting to?
Username and password are case sensitive when you log in.
When you log in do you get an error message?
Is she using the website or an app?
If it's an app what app is she using?

My mobile number is in my GCA profile, txt me or call me to try and resolve.

thomo31
1850 or more caches found
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Joined: 09 May 15 5:57 pm
Location: Blue Mountains

Re: New GCA accounts

Post by thomo31 » 16 February 18 4:51 pm

When she typed in her user name and password it came up with account not verified. She tried it again on her laptop when we got here and got the same message. We are out at the moment. We appreciate your reply and will contact you when we get back to the cabin later. Thanks Sue

thomo31
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Re: New GCA accounts

Post by thomo31 » 16 February 18 8:37 pm

All working now. Thanks caughtatwork.

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