How to change username and password

Discussion about software such as GSAK, OziExplorer etc, as well as all things hardware, GPSrs, laptops, PDAs, paperless caching, cables etc
Opa Shrek
Posts: 2
Joined: 28 January 15 6:05 pm
Location: Central Coast

Re: How to change username and password

Post by Opa Shrek » 11 August 20 9:15 pm

When you get a chance, can you please change my forum name (and my GCA log in name) from opa-bob to Opa Shrek. No rush, I've been using the old name to log in for years so a bit more time doesn't matter.

Thanks

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caughtatwork
Posts: 16435
Joined: 17 May 04 12:11 pm
Location: Melbourne
Contact:

Re: How to change username and password

Post by caughtatwork » 12 August 20 11:27 am

Done and emailed

Opa Shrek
Posts: 2
Joined: 28 January 15 6:05 pm
Location: Central Coast

Re: How to change username and password

Post by Opa Shrek » 12 August 20 12:43 pm

Thanks very much!

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WazzaAndWenches
5000 or more caches found
5000 or more caches found
Posts: 378
Joined: 08 April 07 10:28 pm
Location: Echuca, Vic

Re: How to change username and password

Post by WazzaAndWenches » 17 June 21 9:30 pm

G'day faeries,

I received the below by direct message from a well known geocacher. Is there any chance a Faerie can assist Kay to get access to her account? https://geocaching.com.au/cacher/o.kay I can supply an email address if required.

G’day mate, I’m writing on behalf of my friend Kay who cannot access Geocaching Australia. She previously could under the name o.kay
She says she cannot any more using her geocaching.com name and password and has been told that name already exists - hers from a previous login. She said she spoke to you about it but was told she needed to change her log in and password and, understandably, is not prepared to do that. Can you please help. She is not getting any younger and is having more trouble with technology, but wants to do my daily jigsaws and the code solving sessions on GA but doesn’t know how to log on. Any assistance would be gratefully received

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caughtatwork
Posts: 16435
Joined: 17 May 04 12:11 pm
Location: Melbourne
Contact:

Re: How to change username and password

Post by caughtatwork » 17 June 21 9:56 pm

Sorry, but we cannot retrieve her password. For security reasons they are all encrypted and we have no ability to decrypt them.

The only way for her to move forward is to:
- Request a new password
- When the new password is received, log in and change the password to something she can remember (it can even be her old password if she likes)

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