My GCA emails are going to junk mail

Discussion about the Geocaching Australia web site
Post Reply
User avatar
DDTs
1900 or more caches found
1900 or more caches found
Posts: 113
Joined: 11 June 05 11:42 am
Location: Hobart, TAS

My GCA emails are going to junk mail

Post by DDTs » 13 April 20 8:51 am

Earlier this year, all my daily updates and other emails from GCA (eg new cache notifications) started going to junk mail - although for years they have reliably arrived in my Inbox. I have a hotmail account. I have gone into hotmail settings and listed the domain geocaching.com.au as a safe sender, but to no avail. I have also tried listing individual GCA email addresses as safe senders, but the issue persists. Just wondering if anyone has any suggestions I could try?? Thanks.
Last edited by DDTs on 13 April 20 8:36 pm, edited 1 time in total.

User avatar
The Morris
8500 or more caches found
8500 or more caches found
Posts: 185
Joined: 08 November 05 10:38 pm
Location: Portland

Re: My GCA emails are going to junk mail

Post by The Morris » 13 April 20 8:14 pm

Same here - have even created a rule for them to be sent to my inbox with no success. Would love a solution other than checking my junk regularly.

User avatar
caughtatwork
Posts: 16294
Joined: 17 May 04 12:11 pm
Location: Melbourne
Contact:

Re: My GCA emails are going to junk mail

Post by caughtatwork » 14 April 20 9:05 am

Contact your ISP and tell them that geocaching.com.au should be added to their whitelist.

User avatar
Chwiliwr
10000 or more caches found
10000 or more caches found
Posts: 891
Joined: 10 April 05 10:39 pm
Location: Leeming Western Australia

Re: My GCA emails are going to junk mail

Post by Chwiliwr » 14 April 20 12:57 pm

My original ISP, telstra, was advised of the need to whitelist GCA but kept loosing this setting so I changed GCA to point to a gmail email address and then had gmail redirect the GCA mail to my original telstra email address.

I've had no issues since.

User avatar
DDTs
1900 or more caches found
1900 or more caches found
Posts: 113
Joined: 11 June 05 11:42 am
Location: Hobart, TAS

Re: My GCA emails are going to junk mail

Post by DDTs » 05 May 20 10:36 am

Telstra is also our ISP. Thanks for the work around info, but I think it is beyond our skill set! And, I should have replied sooner, sorry, but I do appreciate the responses.

User avatar
Richary
6500 or more caches found
6500 or more caches found
Posts: 4160
Joined: 04 February 04 10:55 pm
Location: Waitara, Sydney

Re: My GCA emails are going to junk mail

Post by Richary » 05 May 20 8:32 pm

It's not too hard, if you create a gmail account (I have a throwaway one for things I need to confirm that might spam me) you can set it up to forward emails to another address.

Click on the settings wheel on the top right, and then there is an option for Forwarding, which you can put the email you want to forward to in it.

User avatar
CraigRat
850 or more found!!!
850 or more found!!!
Posts: 6985
Joined: 23 August 04 3:17 pm
Twitter: CraigRat
Facebook: http://facebook.com/CraigRat
Location: Launceston, TAS
Contact:

Re: My GCA emails are going to junk mail

Post by CraigRat » 05 May 20 8:41 pm

We've spent quite a bit of time over the years trying to keep off blocklists.

We've had to arrange our hosts to set up PTR settings for reverse DNS, we've submitted to anti-spam reputation sites, we've changed header and mail server settings galore. But a lot of the ISP's don't tell you anywhere WHAT they are looking for (with good reason).
A lot of it comes down to people hitting the spam button instead of unsubscribing to any mailing lists they are on... if someone like Bigpond gets heap of ppl marking our mail as spam instead of either deleting or changing their mail setting here then everyone gets it flagged as spam unfortunately.

It's hard for us to do much from our end, sadly.

User avatar
caughtatwork
Posts: 16294
Joined: 17 May 04 12:11 pm
Location: Melbourne
Contact:

Re: My GCA emails are going to junk mail

Post by caughtatwork » 06 May 20 10:48 am

I get all of my email from GCA and I use BigPond.

User avatar
oldfella
10000 or more caches found
10000 or more caches found
Posts: 431
Joined: 08 September 07 5:50 pm
Location: Innes Park QLD

Re: My GCA emails are going to junk mail

Post by oldfella » 07 May 20 8:17 am

Same as C@W and I have never had an issue

Tuena
4500 or more caches found
4500 or more caches found
Posts: 527
Joined: 17 November 06 11:38 am

Re: My GCA emails are going to junk mail

Post by Tuena » 09 May 20 8:22 pm

Mine have been going to spam since before this problem was raised here & I'm with Bigpond.

I didn't get one today but can't recall whether this was the way as have to permanently delete anything in spam.

User avatar
DDTs
1900 or more caches found
1900 or more caches found
Posts: 113
Joined: 11 June 05 11:42 am
Location: Hobart, TAS

Re: My GCA emails are going to junk mail

Post by DDTs » 24 May 20 10:29 am

And, then, somehow by magic, at 7am yesterday all my GCA emails decided to start arriving in my inbox again! The only vaguely related thing that happened beforehand was that my iPad made me re-enter my email password. However, I had still been receiving emails in my inbox - just not from GCA - and the issue also occurred on my PC. I am happy, but not sure that this will help anyone else, sorry.

Tuena
4500 or more caches found
4500 or more caches found
Posts: 527
Joined: 17 November 06 11:38 am

Re: My GCA emails are going to junk mail

Post by Tuena » 24 May 20 12:29 pm

DDTs wrote:
24 May 20 10:29 am
And, then, somehow by magic, at 7am yesterday all my GCA emails decided to start arriving in my inbox again! The only vaguely related thing that happened beforehand was that my iPad made me re-enter my email password. However, I had still been receiving emails in my inbox - just not from GCA - and the issue also occurred on my PC. I am happy, but not sure that this will help anyone else, sorry.
Same thing here, back to normal. I didn't have to change anything. Other emails that had been going into spam now being received in my inbox.

Post Reply