You know, I should have gone with my first instinct about Burst and ignored the stoner who answered the phone and told them then and there to go get lost.
But no, the cheapness attracted me like a moth to one of those blue light zappy thingies, getting ever so closer and closer with the allure of the moonlight until ZAP! dead as a dodo.
Burst have not responded to my requests for I addresses or nearly two weeks since we signed up. Emails get "tomorrow, tomorrow, tomorrow" I called the stoner again last night (I think he was busy watching pr0n rather than playing Halo though) and he promised that they would be with me today along with the courier details.
Guess what? Yep. Nothing. Nada. Bugger all. Zip. Zilch. Not a sausage.
I've tonight cancelled our account and demanded a refund. If that is their level of service, then god knows what would happen if something bad happened to the server.
I have done some additional research and we're going with:
http://www.redrack.com.au/
Melbourne colo and reasonable pricing. We'll do month by month and if they're no good, we'll just say frick it, pull the server our find somewhere else and pay $300 / month then come back cap in hand in 12 months.
redrack have had a recent outage which seems to be with their main backbone provider as a few issues with DC power, not their fault by the look of it. They seem responsive and the outages have been minor.
Unless someone out there can give me a reason to not go with redrack (read about their recent outage at whirlpool), then I'll go with them. CraigRat agrees with the decision so you can blame both of us when the machine goes offline for picking a cheap provider
Sorry for the delay guys. This is frustrating us all no-end.
We are getting closer, trust me. We have the data migration strategy all worked out and the upgrade to phpbb V3 as well as a backup strategy. It's really a case of getting the machine racked configured and cutover. Hopefully before, oh let's say Christmas